vg77's Privacy Policy
A complete and transparent description of how your personal information is collected, used, and protected on the vg77 platform.
Introduction
vg77 ("we", "our", "platform") operates a safe and reliable online gaming service for players in Bangladesh. We place the highest priority on protecting our users' personal information. This privacy policy describes how vg77 collects your information, why that information is needed, how it is stored and kept secure, and what rights you have. By opening an account with vg77 or by continuing to use the service, you are agreeing to the terms of this policy. Please read this policy carefully.
What Types of Information We Collect
vg77 may collect the following types of information:
- Identity information: Full name, date of birth, national ID or passport number (for identity verification).
- Contact information: Email address, mobile number.
- Financial information: Payment method details — such as bKash, Nagad, Rocket, or Upay account numbers (for processing transactions).
- Device and technical information: IP address, browser type and version, operating system, cookies and session data.
- Usage information: Login times on the platform, game play history, deposit and withdrawal records.
- Communication records: Conversations held with our support team via live chat or email.
Purpose of Data Collection
We use your information for the following purposes:
- To complete account registration and identity verification.
- To securely process deposit and withdrawal transactions.
- To provide bonuses, promotions, and personalised offers.
- To ensure platform security and to prevent fraud and money laundering.
- To improve our service quality and resolve technical issues.
- To comply with responsible gaming guidelines and to identify problematic behaviour.
- To meet legal obligations.
- To provide customer service and support.
Cookies and Tracking Technologies
vg77 uses cookies and similar tracking technologies. Cookies are small data files stored on your device that help ensure the smooth operation of the platform.
- Essential cookies: Required to maintain login sessions and for security verification.
- Functional cookies: Remember your preferences and settings.
- Analytics cookies: Used to analyse platform usage patterns.
You can control cookies through your browser settings. However, disabling certain essential cookies may affect some functions of the platform.
Data Sharing and Third Parties
vg77 does not sell your personal information to any third party. However, information may be shared in the following limited circumstances:
- Payment processors: Limited information required to complete financial transactions via bKash, Nagad, Rocket, and Upay.
- Identity verification services: To complete the KYC (Know Your Customer) process.
- Law enforcement authorities: In response to legal obligations or court orders.
- Technology service providers: Trusted partners for server hosting, security, and game software services — who are bound by strict confidentiality agreements.
Beyond the above, your information will not be shared with any third party without your explicit consent.
Data Retention Period
vg77 retains your information for as long as your account is active and for as long as necessary after that to meet legal obligations. Financial transaction records are generally retained for a minimum of five (5) years after account closure.
If a request is made to delete an account, information that is not required to be kept for legal reasons will be deleted within a reasonable time.
Data Protection Measures
vg77 adopts industry-leading technical and organisational measures to keep your information secure:
- SSL Encryption (SSL/TLS): All communication between your browser and our servers is encrypted.
- Two-Factor Authentication: To prevent unauthorised access to your account.
- Firewall and intrusion detection: Continuous network monitoring.
- Encrypted database: Sensitive information is encrypted both at rest and in transit.
- Regular security audits: Periodic security assessments conducted by third-party experts.
- Access controls: Only authorised staff may access personal information, and they are bound by confidentiality agreements.
However, no data transfer over the internet is entirely without risk. We strive to ensure the highest level of protection, but no party can guarantee complete security.
User Rights
You have the following rights regarding your personal information:
- Right to access: You may request to know what information we hold about you.
- Right to rectification: You may request correction of inaccurate or incomplete information.
- Right to erasure: In certain circumstances, you may request that your information be deleted.
- Right to restrict processing: In some cases, you may ask us to limit the use of your information.
- Right to portability: You may request your information in a structured, machine-readable format.
- Right to object: You may object to marketing communications or profiling.
To exercise any of the above rights, please contact our support team. We will respond to your request within a reasonable time.
Privacy of Minors
vg77 provides services only to individuals aged 21 or older. We do not knowingly collect information from anyone under the age of 21. An age verification process is carried out at the time of registration.
If it comes to our attention that a minor has opened an account, that account will be closed immediately and the associated information will be deleted. If a parent or guardian believes their child has registered on this platform, please contact us immediately.
Marketing Communications
With your consent, vg77 may send promotional offers, bonus updates, and other news via email or SMS. You have the right to opt out of these communications at any time.
To unsubscribe, use the "Unsubscribe" link in any message or notify our support team. Requests will be acted on within a reasonable time of receipt.
Third-Party Integrations and External Links
Third-party game providers or payment service providers linked on the vg77 platform may have their own privacy policies. This policy applies only to vg77's own data processing activities.
You are advised to read the privacy policies of third-party services before using them. vg77 is not responsible for the data processing carried out by those services.
International Data Transfers
Our servers and data processing infrastructure may be located in various places. Wherever your information is processed, we ensure that appropriate protections are maintained in accordance with applicable privacy laws and this policy.
For data transfers, we use standard contractual clauses or similar legally recognised arrangements that ensure the highest level of protection.
Policy Changes and Updates
vg77 may update this privacy policy from time to time — due to changes in the service, legal obligations, or technological improvements. For any significant changes, we will send a notice to your registered email address or post a clear announcement on the platform.
Continuing to use the platform after a change has been made will be considered your acceptance of the new policy. You are therefore advised to revisit this page periodically.
Contact Us
Privacy Enquiries
If you have any questions about this privacy policy, any requests regarding your information, or any concerns, please contact our support team. Our team is available in Bengali seven days a week, twenty-four hours a day.
Support email:
You can also reach us directly via live chat on vg77 Casino.